All jewelry has a 60-day return policy from the date of purchase.
You may exchange all semi mounts once within 365 days from the date of purchase.
Diamond Fashion Hoops
If you damage or lose a diamond fashion hoop within 365 days from the date of purchase, we will replace it once free of charge. You must still have the other earring within your possession. (For more information, please call 1-866-740-RING)
Men's Wedding Bands
For a fee of $75, you may exchange your wedding band for the identical style due to damage or size. In most cases, your wedding band will be repaired in house without having to replace it. However, Wedding Day Diamonds will determine if the work cannot be done by our in house goldsmiths. All exchanges must be approved by the store manager.
*If you own a men’s wedding band made by Jeff Cooper, please call 1-866-740-RING for more information.
You may trade in your Wedding Day diamond for a more expensive one at any time. You will get the current market value for your diamond and you must exchange it for a diamond that is at least $1 over that amount.
See Trade-In Policy above.
If you purchased your diamond before 2004, please call 1-866-740-RING.
Online Returns and Exchanges
Our in-store return and exchange policies apply directly to online purchases as well. All purchases made online can be returned or exchanged via mail or in store. If you chose to stop into one of our stores, a sales associate will walk you through the entire process from start to finish.
If you choose to mail your return:
- Please make sure all original contents, packaging and paper work are included in your shipment. This includes but is not limited to:
- – Purchased Jewelry
- – Receipts
- – Ring Boxes
- – Diamond Certifications
- – Insurance Replacement Documentation
- Any package that is missing original contents may be refused.
- Wedding Day Diamonds is not responsible for damage that occurs during shipping. We reserve the right to refuse a return if the items are damaged upon arrival.
If you need to exchange an item via mail:
- Wedding Day Diamonds will process your exchange within 2 business days from the date of receiving your package. A customer service representative will call you with further information regarding any exchanges that need to be made. This is to ensure the accuracy of your order and offer more information in regards to time frame and shipping details.
Average timeframe for online orders:
- Most engagement rings will ship within 3 weeks of the purchase date. Some may take longer based on inventory, designer or custom work. Please call us for more information.
- Most wedding bands will ship within 3 weeks of the purchase date. Some may take longer based on inventory, designer or custom work. Please call us for more information.
- Most fashion jewelry will ship within 48 hours of the purchase date. Some may take longer based on inventory, designer or custom work. Please call us for more information.
All orders are shipped FREE via Fed Ex Delivery.
- All orders under $500: FED EX 2-day
- All orders over $500: FED EX Overnight
Additional charges may apply. Please call 1-866-740-RING for more information.